Terms of Service

Welcome to VICHY Holidays Cyprus. These Terms of Service ("Terms") govern your use of our website, upgrade services, and guest experiences. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Acceptance of Terms

By booking, purchasing, or using any of our services, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. These Terms apply to all users, including guests, customers, and website visitors.

2. Services Overview

VICHY Holidays Cyprus provides optional upgrade services for guests staying in our managed properties, including but not limited to:

- Early check-in and late check-out
- Grocery packages
- Cleaning services
- Transportation and concierge services
- Special event and decoration packages
- Additional in-villa experiences

All services are subject to availability and may vary depending on location and property.

3. Eligibility

You must be at least 18 years old to purchase services. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

4. Bookings and Payments

All services must be paid in full at the time of booking unless otherwise agreed.

- Prices are displayed in EUR unless stated otherwise
- We reserve the right to modify pricing at any time
- Orders may be declined or canceled at our discretion
- We may cancel bookings suspected of fraud or misuse

5. Service Delivery

Services are provided according to the scheduled dates and times selected by the guest.

- Timing is subject to availability and operational constraints
- Delays may occur due to factors outside our control
- Guests must provide accurate arrival details to ensure proper service delivery

6. Cancellations and Refunds

Cancellation policies may vary depending on the service:

- Some services are non-refundable once confirmed
- Others may be canceled up to a specified time before arrival
- No refunds will be provided for missed services due to incorrect guest information or late arrival

Refund requests will be reviewed on a case-by-case basis.

7. Guest Responsibilities

You agree to:

- Provide accurate and complete information
- Be present or available at the scheduled service time
- Use services in a respectful and lawful manner

We reserve the right to refuse or discontinue service in cases of misuse, unsafe conditions, or inappropriate behavior.

8. Third-Party Providers

Some services may be delivered by trusted third-party providers.

- We are not liable for delays or issues caused by third parties
- However, we will make reasonable efforts to ensure service quality

9. Liability Disclaimer

All services are provided "as is" and "as available".

To the fullest extent permitted by law:

- We do not guarantee uninterrupted or error-free service
- We are not liable for indirect or incidental damages
- Our total liability shall not exceed the amount paid for the specific service

10. Property Access

By booking services, you grant permission for our staff or partners to access the property at the agreed time for service delivery.

11. Intellectual Property

All website content, branding, images, and materials are the property of VICHY Holidays Cyprus and may not be copied or used without permission.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to our data practices.

13. Termination

We reserve the right to cancel or refuse service at any time for violation of these Terms or for operational reasons.

14. Governing Law

These Terms are governed by the laws of Cyprus. Any disputes will be handled under the jurisdiction of the courts of Cyprus.

15. Changes to Terms

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.